Return & Refund Policy

    AM Diamonds in the Rough thrilled to have you as a customer and we want you to have a unique shopping experience with us! therefore we offer on Online Purchase only a 14-day return policy. If you wish to return or exchange your item you will need to return the item in its original condition within 14 days of purchase. You must obtain a Return Authorization Number and include all packaging and certificates in your return.

    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective and you note us within 24 hours from shipment recived.

    The items that we can't accept for returns are:

    • Custom or personalized orders
    • Any item showing signs of wear or altered.
    • Items on sale
    • Resizing - Any resiing of a rough diamond ring band is considered a custom order therefore it is final sale and non-returnable.

    How do I make a return/exchange?
    Please email us at and you will be given a return authorization number. Write this code on the outside of the box you are returning. You must include all original packaging and collateral material, including the certificates. If your certificates are not returned, you will be liable for the $200 replacement cost which will be deducted from your return. For security reasons, DO NOT write Diamond in the Rough anywhere on the outside of the box.

    What voids a return?
    Upon receiving your item, it will be checked by our returns department. Any item showing signs of wear, altered in any way or resized cannot be returned. Items without a Diamond in the Rough Return Authorization code and improperly packaged or insured will be refused receipt.

    Do you charge a restocking fee on exchanges or returns?
    No, we do not charge a restocking fee.